Privacy Policy for nimchat

Last Updated: [02-05-2026]

Welcome to nimchat.

This Privacy Policy describes how nimchat (“we”, “our”, “us”) collects, uses, stores, and protects your information when you use the nimchat software, website, and services (collectively, the “Service”). By accessing or using nimchat, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect and process the following types of information:

a) Account and Registration Information

We collect the information you provide when creating an account (such as name, email address, and other identifying information necessary for registration).

b) Integration Credentials

To provide the Service, you must connect your ManyChat and Salesforce accounts. We require access tokens, credentials, and permissions to interact with these platforms via their APIs.

c) Data Processed via Integration

As part of the Service, we access and process data you choose to synchronize between ManyChat and Salesforce (e.g. customer leads, chat transcripts, CRM records). We do not claim ownership over this data.

d) Usage and Log Data

We may automatically collect technical information about your use of the Service (such as IP address, browser type, device information, access times, API calls, and error logs) to monitor, secure, and improve the Service.

2. How We Use Your Information

Your information is used for the following purposes:

• Service Delivery: To operate, maintain, and provide the features of the Service, including transmitting, mapping, and managing data between ManyChat and Salesforce at your direction.
• Authentication and Security: To verify your identity, secure your account, and prevent unauthorized access.
• Communication: To contact you for service-related notifications, updates, alerts, or customer support.
• Compliance: To fulfill legal obligations, enforce our policies, and comply with applicable data protection laws (e.g. GDPR, CCPA).
• Service Improvement: To analyze usage and performance metrics to improve our products and services.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We only share your information in the following circumstances:

• Third-Party Services: Your integrated data is shared solely with ManyChat and Salesforce as required to deliver the Service, and only as authorized by you.
• Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety.
• Service Providers: Trusted third-party vendors may process data on our behalf (e.g. hosting, analytics, support), only under strict confidentiality obligations.

4. Data Storage and Retention

• Temporary Storage: Integration data is only temporarily stored as necessary to complete synchronization or troubleshooting.
• Data Retention: We retain your information only as long as necessary for service delivery, legal compliance, and dispute resolution.
• Your Control: You can delete your account or request deletion of your information at any time by contacting us.

5. Security Measures

We employ appropriate technical and organizational security measures to protect your information from unauthorized access, loss, or misuse. Nevertheless, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your information may be processed and stored on servers located in jurisdictions outside your country. By using the Service, you consent to such transfers, subject to applicable laws.

7. Your Rights and Choices

Depending on your jurisdiction, you have the right to:

• Access, update, or correct your personal data.
• Request deletion of your data.
• Restrict or object to certain processing.
• Withdraw your consent at any time for future processing.
• File a complaint with a supervisory authority where applicable.

Contact us at [info@nim.chat] for any privacy requests.

8. Children’s Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us for deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified at least 30 days prior to becoming effective. Please review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: info@nim.chat

Website: nim.chat